Terms and Conditions
Please read these terms and conditions carefully as they incorporate the basis upon which reservations are accepted by Pebbles Serviced Apartments.
Making a reservation automatically accepts all the terms and conditions outlined hereunder. Pebbles Serviced Apartments (ST No.: xxxxx / 2015) reserves the right to change and/or modify any of these terms and conditions at any time without notice and such changes will become effective immediately. Please check these terms and conditions periodically for changes. The effective date of these terms and conditions is February 2015.
Pebbles Serviced Apartments will not guarantee or confirm a reservation made more than 7 days or one week prior to arrival. Requests and quotes beyond this period may be possible; however no rates and availability will be guaranteed and confirmed. Pebbles Serviced Apartments reserves the right to cancel or amend (with reasonable notice) any reservations made beyond this period.
The guest who registers at check-in/arrival will be held accountable for any damage to the apartment and contents during the stay dates. The registered guest will be liable for damages caused (including those by third parties visiting the apartment) which will result in forfeiting any deposits, pre-payment, cash security deposit and also may be subject to additional charges. We reserve the right to process any charges in addition to accommodation to the presented credit card supplied at check-in/arrival.
ARRIVAL / DEPARTURE
Check-in/arrival time is from 10:00 am (12:00PM). We allow guests to arrive earlier and can store any luggage until the apartment is ready. Check-out/departure time is prior to 10:00 (10:00AM) – late check-out after this time may incur an extra night’s charge. If the hotel is fully committed on the departure date, late departures or extensions not already confirmed will not be permitted.
You agree to enter the car park at your own risk. Pebbles Serviced Apartments does not accept any responsibility for damages or loss to your property or property belonging to someone else.
If a guest is not able to travel with a credit card we may accept cash in Indian rupees at time of check-in/arrival. Full pre-payment of the entire accommodation charge along with a cash security deposit will be required.
We reserve the right to reject reservations and subsequently cancel them if the guest cannot provide enough cash to cover this. All cash paying guests must agree to allow Pebbles Serviced Apartments to make a photocopy of at least one form of government issued photo identification at time of check-in/arrival.
The minimum cash security deposit required (in additional to the full accommodation charge) is as follows;
- Deluxe (double occupancy) – Rs. 2800
- Executive (double occupancy) – Rs. 3100
- Exquisite Suit (double occupancy) – Rs. 3800
taxes applicable extra | complimentary breakfast available | extra bed rs. 500/-
The cash security deposit will be refunded after an inspection of the apartment by a hotel representative has been conducted and the apartment is deemed in the same condition at the time of check-in/arrival.
CREDIT CARD AUTHORISATION
A credit card pre-authorisation may be required at check-in/arrival to cover incidental items. We may pre-authorise a credit card for any charges we deem appropriate to incidental charges that may be applicable based on the length of stay and apartment type. Please ensure you have sufficient funds to cover additional incidentals for this purpose.
CREDIT CARD SURCHARGE
A surcharge of 1.5% applies when paying with a credit card. There will be no surcharge when paying with cash (savings).
EVICTION OF A GUEST
Pebbles Serviced Apartments may evict a guest or visitors without warning. Guests who are evicted from a hotel will be blacklisted from all Pebbles Serviced Apartment locations and we may choose to notify the police.
A guest is subject to such eviction should the following (but not limited to) occur;
• Intoxication and unsavoury behaviour
• Overcrowding – when the number of persons in the apartment exceeds the capacity (see maximum capacity per apartment table)
• Physical or verbal assault towards hotel representatives, residents or other guests
• Wilful damage to Pebbles Serviced Apartments property
• Any incident for which the police need to be called onto the premises
• Any behaviour posing a safety threat to others
• Ignoring advice to reduce excessive noise (music or other noise)
• Throwing of objects over the apartment balconies or from windows
• Smoking within the apartment
Pebbles considers more than ten (10) reservations made by a single person or separate reservations made by a number of guests travelling together is considered by Pebbles Serviced Apartments as a group.
Any group reservations made via our reservation contact centre and via any form of online will be accepted upon 100% advance payment only.
For the comfort of all our guests, we ask that noise is kept to a minimum so everyone can enjoy a peaceful and comfortable stay.
We request that any non-registered visitors leave all apartments by 10pm (22:00) each evening. Please also extend this courtesy to our neighbors when entering and exiting the building or car park.
HOUSEKEEPING APARTMENT SERVICING
Housekeeping servicing applied during the stay dates is communicated during the reservation process. Our standard housekeeping service is as follows; every day we will make the beds, replace used towels and replenish bathroom amenities. Housekeeping is able to supply additional amenities at any time upon request.
HOW TO RESERVE
Reservations can be made online at www.pebblesserviceapartments.com or by calling +91 044 – 4217 0001 / 2815 1515 or by mail to email@example.com.
Complimentary internet is available across all Pebbles Serviced Apartment.
LIMIT OF LIABILITY
We do our best to ensure your reservation arrangements are satisfactory, however Pebbles Serviced Apartments does not accept any liability whatsoever for any injury damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by any events which are beyond our control including, but not limited to, war, civil disturbance, terrorism, fire, floods, acts of God, acts of Government or of any other authorities, accident to or failure of machinery or equipment, maintenance requirements or industrial action.
MINIMUM LENGTH OF STAY
A minimum length of stay may apply during high demand or special event periods, as determined by Pebbles Serviced Apartments. If you reserve an apartment over such dates (as per the reservation terms and conditions) you agree to stay for the required minimum nights. Any cancellations and refund will not provided by the merchant.
Payment for entire stay plus any incidentals is required at check-in/arrival. For high demand periods and special events, different payment policies that require pre-payment may apply. The payment policy will be confirmed at time of reservation. If the payment policy is not adhered to the reservation may be cancelled.
We accept Visa, MasterCard, American Express. All amounts are charged in Indian Rupees only. Any credit / debit cards being used for payment must be present at check-in/arrival by the cardholder. We also accept cash and electronic funds transfer at point of sale directly at the hotel.
Pebbles Serviced Apartment’s does not permit pets at any locations. If have an animal is considered a breach of your accommodation conditions and you will be asked to leave or remove the animal.
PHOTOGRAPHS AND DESCRIPTIONS
whilst care is taken to ensure that the photos and description of our facilities and services is accurate, these are continually being changed, upgraded, and on occasion removed from service. If any feature or facility is essential to you in choosing a particular property, we highly recommend speaking to one of our reservation specialists, whom will assist your decision making process and if that feature or facility will be available during your stay.
Descriptions are based on information available at the time of publishing and may vary or change at any time. Maps and location photographs are shown for general information only and highlight places in surrounding areas. Actual apartments occupied may vary in decor and inclusions from those shown in photographs.
All rates are quoted in Indian Rupees and are per apartment per night and include 12.36% services tax. Rates within reservations that have a valid confirmation by Pebbles Serviced Apartments will be honored. Rates that have been quoted are not confirmed until a valid confirmation email has been received from Pebbles Serviced Apartments and therefore subject to change. Pebbles Serviced Apartments reserved the right to amend rates that have been confirmed at incorrect rates due to human or distribution errors.
RIGHT OF ENTRY
In the event that the Pebbles Serviced Apartments has a legitimate cause for concern or if the guest has not been seen nor been able to be contacted over a period of time, the apartment may be entered by a hotel representative to ensure the safety and comfort of all guests is in order.
RIGHT TO REFUSE ENTRY
Pebbles Serviced Apartments reserves the right to refuse a guest entry to the hotel or accommodation for any reason whatsoever including where the guest has engaged in conduct on a previous occasion adverse to the hotel.
SECURITY AND LOSS PREVENTION
All Pebbles Serviced Apartment buildings are secure environments and we do everything possible to ensure security levels are maintained, and we ask that our guests do also. However, Pebbles Serviced Apartments takes no responsibility for any personal possessions that are lost, stolen or misplaced whilst on the premises.
A child who is staying without the accompaniment of a parent, guardian or adult over the age of eighteen (18-years) is considered as an unaccompanied minor. An unaccompanied minor/s may be permitted to stay at Pebbles Serviced Apartments if they can satisfy the normal payment and identification requirements.
Pebbles Serviced Apartments strongly advises against minors staying alone without adult supervision for safety reasons, as our apartments may have gas cooking facilities, sharp knives, internal stairs and bathtub which could be hazardous to minors staying alone.
Pebbles Serviced Apartments cannot accept any responsibility for injury caused by an unsupervised minor staying in our apartments, nor can we provide the service of supervising and caring for a minor during their stay.